Operations Coordinator [internship] - Klif Climbing Club

If you believe this role is for you -great!
Please read everything carefully and answer the 3 questions below.

Applications that do not include these answers or in a language other than English will be considered incomplete and thus won’t get an answer. / Apply here: jobs@klif.cc

Our company

Klif Climbing Club (KCC) is a worldwide community dedicated to climbers. We push climbers to go outside and live their passion. So far, we’ve built two things: I Love Climbing, a social network for climbers; and KLIFBOX, a subscription box service providing climbing gear, nutritional products, outdoor essentials, and inspiring content every two months. We are now launching Klif Climbing Club -KCC- a membership club to take it a step further: a full community experience with products, exclusive content and access to events.

Your mission

Make sure every single of our club members is happy and excited about what we do from the moments/he starts the adventure. This role covers customer support and logistics responsibilities, in 13 countries across two continents.

Why work with us

This is a 6-month internship based in Lisbon, Portugal. Starts February 4th, 2019 (flexible).

$500 / month. Travel to and from Lisbon included.

You’ll be working from StartUp Lisboa, top1 startup network in Lisbon. Office located in the heart of the city (2 min walk from Praça do Comércio) ; If you’d like, we also have a room for you right across the street, for 300€ / month. All included.

We’re a small team of entrepreneurs who’ve travelled the world building this company and learnt cadence and result-oriented methodology through startup accelerators like Techstars Boulder. We use tools like Kanban on a daily basis and focus on results, not hours. We thus support flexible hours and occasionalremote work.

Who you are

o Great communication and writing skills in English and French

o Extremely organized and action-driven personality

o Strong sense of prioritization

o Service and detail-oriented individual with a relentless drive to solve problems

o Natural conversationalist and can connect with people easily

Who we are

As true French folks, we love debating about anything over lunch, a glass of wine or our weekly “goûter” ;

As travelers, we love exploring, meeting new people, challenging ourselves, being amazed ;

As skateboarders/surfers/climbers, we love pain as a process. We fall, stand up, fall again, stand up ;

Above all, we love what we do, which drives us to work hard!

Recruitment process

Please make sure to answer every single question below, in English, and add them to your cover letter.

1) Please tell us about 3 startups you’re excited about and why (please no Airbnb, Facebook, Uber – you name it).

2) What is the best customer experience you ever had? Why?

3) Here's the situation: a customer contacts you regarding a package he’s been waiting for... and you find out it was never shipped. He wants a refund now and is really upset. What do you do? Describe the process and write down your response to this customer.